FAQ
We provide free calls and readily available customer support for most of the day! Additionally, we answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
GENERAL SHIPPING INFORMATION:
PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on what country you live in, packages are delivered within 3~25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
ADDRESS CHANGES
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
We now ship internationally for free. You will receive your shipment 3-25 days after the order is shipped. All orders are shipped out within 1 or 2 days.
CAN I TRACK MY ORDERS?
When we dispatch your order from our warehouse we will send you tracking information for your order via email.
If you have any concerns, please contact us.
MANKIND PROJECT ORGANIZATION QUESTIONS:
What is ManKind Project?
"The ManKind Project empowers men to missions of service, supporting men to make a difference in the lives of others – men, women, and children around the world. We help men through any transition, men at all levels of success, men facing almost any challenge." For more information, visit: mankindproject.org
*Luxedore will donate a portion (10%) of all profits to the ManKind Project organization. Thank You for helping us support humanity!