FAQ

KNOWLEDGE BASE

Frequently Asked Questions

Everything you need to know about ALPHA, your order, and our policies — answered in detail.

14-DAY RETURNS

Hassle-free returns on all eligible orders within 14 days of delivery.

🌎WORLDWIDE SHIPPING

We ship to 25+ countries with tracking on every order.

24-HOUR SUPPORT

Our team responds to every message within one business day.

THE FRAGRANCE
What does ALPHA smell like?

ALPHA is a balanced, masculine fragrance that works for both formal and casual occasions. Expect fresh Mediterranean citrus up front, a floral-aquatic heart, and a deep, warm base that lingers throughout the day.

HEAD NOTES

Citrus from Sicily, Blackcurrant & Cold Spices

HEART NOTES

Aquatic Jasmine, Leaves of Patchouli, Hints of Lavender

BASE NOTES

Woody Notes, Leather, Oakmoss & Sensual Vanilla

What are pheromones and how do they work?

Pheromones are natural chemical signals — invisible scents that influence how others perceive and respond to you. In nature, they act as messengers that communicate confidence, attractiveness, and desirability on a subconscious level.

ALPHA's proprietary pheromone formula was created by a clinical psychologist and pheromone expert. It's science-backed and targets specific traits that women are naturally drawn to — helping you stand out in any room without saying a word.

How long does ALPHA last?

ALPHA is formulated to last all day. The depth of the base notes — Leather, Oakmoss, and Sensual Vanilla — gives the fragrance exceptional staying power on skin. For best results, apply to pulse points: your wrists, neck, and chest. Moisturized skin holds fragrance longer.

What sizes does ALPHA come in?

ALPHA is available in three sizes to suit how you wear it:

10ml (Discovery Size) — Perfect for trying ALPHA before committing to a full bottle, or for travel.

50ml — Our most popular size. Ideal for daily wear.

100ml — The full experience for the dedicated ALPHA man.

ORDERS
When will payment be taken from my card?

Payment is charged as soon as you place your order. All transactions are secured — Luxedore uses Verisign-certified payment processing, and we accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?

Our team processes and ships orders within 1–3 business days, so time is of the essence. If you need to make a change or cancel, email us immediately at contact@luxedore.com with your name and order number. We'll do everything we can to catch it before it ships — but once an order has left our warehouse, we're unable to make changes.

Can I change my shipping address after ordering?

If you notice an error in your shipping address, email us immediately at contact@luxedore.com with your name and order number. Our warehouse moves quickly — we'll make every effort to update your address before the package departs. Once it ships, address changes are no longer possible through us.

Will my order arrive in one package?

Depending on the size and contents of your order, it may arrive in separate packages — typically 1–2 business days apart. If this happens, you'll receive multiple tracking numbers so you can follow each shipment individually.

SHIPPING
When will my order ship?

Orders are processed and shipped Monday through Friday. Standard processing is 1–3 business days. During promotional periods or peak times (like holidays), please allow up to 3 business days for your order to ship. You'll receive an email with your tracking number as soon as it's on its way.

Do you offer free shipping?

Yes — orders of $65 or more qualify for free shipping. For orders below that threshold, shipping is calculated at checkout based on your location.

Do you ship internationally?

Yes. Luxedore ships to 25+ countries worldwide. International delivery typically takes between 3 and 25 days from the date of shipment, depending on your location and local customs processing. Tracking is included on all international orders.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it directly at our order tracking page, powered by ParcelPanel, for real-time updates. You can also log into your account at any time to view order status.

RETURNS & EXCHANGES
What is your return policy?

We accept returns within 14 days of delivery. To qualify, the item must be unused, unaltered, and in its original packaging. Sale items and opened fragrances are not eligible for return. Return shipping costs are the customer's responsibility.

For the full policy, visit our Returns & Exchanges page.

How do I start a return?

Email us at contact@luxedore.com with your order number and reason for return. Our team will walk you through the process. Once we receive and inspect the item, your refund will be processed to your original payment method within a few business days.

Do you offer exchanges?

We offer exchanges for items that arrive defective or damaged. If your order arrived in less-than-perfect condition, email us at contact@luxedore.com with photos and your order number and we'll make it right promptly.

CONTACT & ACCOUNT
How quickly does Luxedore respond to messages?

We reply to every inquiry within 24 hours, Sunday through Friday. All messages are answered in the order received. You can reach us via the Contact page or directly at contact@luxedore.com.

What is the Luxedore Club?

The Luxedore Club is our email community. Subscribers get early access to new releases, exclusive promotions, and insider updates from the brand — before anyone else. You can join using the signup form in the footer of any page on our site.

How do I access my account?

You can log into your account at luxedore.com/account to view your order history, track shipments, and manage your details. If you checked out as a guest, you can still track your order using the tracking number sent to your email.

"Every question is a step toward confidence. We answer all of them — because an informed customer is a satisfied one."

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