Shipping & Refund Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
-We have the right to refuse your return if we felt the item is not in the condition it was sent to you in. If your return request is rejected upon receipt, we can send the item(s) back to you if requested within 3 days from the time you receive a denial email from us, regarding your return request.
-We are not responsible for any mistakes in addresses you input.
-U.S. Customers are provided a free return label.
-International customers outside the U.S. will have to provide their own shipping label to return items.
-ALL orders for returns are not refunded their original shipping cost.
You will be responsible for paying for your own shipping costs for returning your item if it is an international order (shipping address outside of USA). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, such as cologne or fragrances.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged (at our discretion). If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you have not received your order within 14 business days of placing your order, Luxedore will assist you in filing a missing package investigation with the courier on your behalf. You must notify us of an undelivered order within 90 days of placing your order via our customer support email (support@Luxédore.com or firstname.lastname@example.org). All order inquires initiated after 90-days from placing the order will not be eligible for reimbursement. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. Approved claims may be refunded in Luxedore credit to be used towards a future purchase to allow you to replace your lost item(s) as quickly as possible.
For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout. If your order is returned to us as undeliverable, your item(s) will be placed into Luxédore Storage under your account for 90days. Please contact support@Luxedore.com to retrieve items from storage. Your order will be considered forfeited if unclaimed within the specified 90-day timeframe and you will not be eligible for reimbursement.
Luxédore reserves the right to deny any claim or request for refund in connection with a pattern of fraudulent user behavior that Luxédore determines in its sole and reasonable discretion.
*Policy For orders placed during Black Friday & Cyber Monday*
BLACK FRIDAY & CYBER MONDAY
Due to the increased traffic and orders during the period of Black Friday and Cyber Monday, processing times can take longer than usual. Please allow 7-10 business days for your order to be processed, packed, and shipped.